General Inquiries

  • Who can participate in clinical shadowing? Is this only for pre-med students?

    Anyone can partake in clinical shadowing whether you're in high school, undergraduate, post-graduate, or simply curious about medicine!

    Our program is for pre-health students of all varieties, from pre-med to pre-PA to pre-nursing and more! We believe that our program is useful regardless of which health profession you are pursuing.

  • I'm in high school. What do I put for the school questions when making my account?

    When making your HEAL account on our website, you can enter in your high school on the College / University questions.

  • What contact information do I include on my health professional school applications?

    We're glad you asked. See below for what to include as contact information on health professional school applications. Please note, HEAL Clinical Education network is unable to provide written and verbal feedback.

    Contact person: Janet Snoyer or Robert Humbracht
    Email: [email protected]

    HEAL Clinical Education Network LLC
    9984 Scripps Ranch Blvd #604
    San Diego, CA 92131

    You can also include this phone number: (332) 203-4352. However, please understand that it is an unattended line.

  • How do I complete course modules?

    In order to be eligible for a certificate, you must have completed all of the lessons in your course. Once you complete the lesson, make sure that you click the "Complete & Continue" button so that the lesson is marked as being complete.

  • I have a question/comment/concern about the quiz.

    Marvelous! We love getting feedback from our users.

    You can email your question/concern to [email protected]

    (Oh, and please specify which quiz date you took in the comments.)

Shadowing 101

  • How does the 101 course work?

    The 101 course is asynchronous and includes four, video lessons each with an associated quiz. At the beginning of the month, the first lesson will be released and made accessible. Each Sunday thereafter, another lesson will be released until all four lessons have been opened. To fully complete the course, you will need to watch each video lesson and complete the associated quiz.

    The class has been designed to give you new content throughout the month. As it is asynchronous in nature, you can complete it when your schedule allows. However, we encourage students to proactively complete the course before it expires.

  • When does the 101 course expire?

    The 101 course will expire on the last day of the month. You are encouraged to complete each lesson and quiz before then. Once the month ends, you will no longer be able to access the course.

  • How many shadowing hours can I earn from completing the 101 course?

    The asynchronous 101 course will earn 5 clinical shadowing hours upon full completion of the course. Your progress bar should read 100%, at which point, a certificate will be automatically uploaded to your dashboard. Don't forget to click all of the blue "complete and continue" buttons at the bottom of each page.

Certificates and Membership

  • What does the HEAL Membership provide?

    HEAL's membership gives students access to two previous 101 courses and one free specialty course per month. A total of 16 hours of clinical shadowing can be earned by completing all three courses! You can read about it here!

  • How do I find my certificate?

    A certificate of clinical shadowing hours will be automatically uploaded to your dashboard upon 100% completion of the course. You will want to ensure you have pressed all of the "complete and continue" buttons on each page so that your progress bar indicates 100% before the course expires in order to receive your certificate.

    To view and download any certificate, follow these simple steps:

    1. Login to HEAL’s website.
    2. Click the account menu on the top right.
    3. Select "My Account."
    4. Select "Certificates" on the left menu.
    5. Click "View" on the desired certificate.

  • When will my 101 certificate be available?

    Your 101 certificate will be uploaded automatically in your portal once you complete the final quiz for that month. Make sure to hit the "Complete and continue" button for every lesson in the monthly module.

  • How do certificates work?

    You will receive a certificate if you:

    a) complete all the course replays and quizzes
    b) earn at least a 70% grade per quiz

    You will have until the last day of each month complete all sessions and assignments.

  • Membership money back guarantee

    Cancellation and Refund Policy

    There is a 30-day money-back guarantee on the HEAL monthly memberships. We can only issue you a refund if you have not already received a certificate from your monthly membership from completing the specialty courses and you have unsubscribed before a new month begins. You can cancel your subscription by completing the following steps:

    1. Log into your HEAL account
    2. Go to "My Account" (in the dropdown list under your name)
    3. Go to "billing" -- here you will see your subscriptions that you can cancel